Thanks for using Chatworthy. These Terms of Service govern your use of the Chatworthy platform, our website at chatworthy.ai, and any chat widget you embed using our service (collectively, "the Services"). By signing up for an account, embedding our widget, or paying for a subscription, you agree to these terms.
Chatworthy is a product of AI Discovery Group, a United States company.
You must be at least 18 years old, or the legal age to enter into a contract in your jurisdiction. You are responsible for the activity that happens under your account, for keeping your password secure, and for the people you invite to your workspace.
Free plans are available within the limits stated on the current pricing page. The self-service Starter, Agent Pro, and Growth plans include a 14-day free trial unless the checkout page expressly states otherwise. A valid payment method is required to start a paid trial, and the first subscription charge occurs when the trial ends. You may cancel before the trial ends without a subscription charge. After the trial, the subscription automatically renews at the price and interval shown at checkout until canceled. Annual plans are billed in full at the start of each annual term. Cancellation takes effect at the end of the then-current billing period. Partial months and unused portions of an annual term are not refundable except where required by law. Enterprise trials, billing, and cancellation terms are defined in the applicable written agreement.
The Standard Agent Build and Custom Build are one-time professional services with a written or published scope. Delivery estimates begin after Chatworthy receives the information, content, approvals, credentials, and access reasonably required to perform the work. Customer-caused delays, third-party review periods, and scope changes pause or extend the delivery estimate. The Standard Agent Build includes one revision round; additional revisions or work outside the published scope may require a separate fee. Custom Build scope, delivery, revisions, and acceptance criteria are defined in the applicable written discovery memo or statement of work.
Standard Agent Build delivery guarantee. If Chatworthy does not provide a working agent that materially meets the published Standard Agent Build scope within five business days after receiving all required Customer materials and access, the Customer may request a full refund before accepting or installing the delivery. The guarantee does not apply to delays caused by missing or inaccurate Customer materials, Customer-requested scope changes, third-party approval or access delays, events outside Chatworthy's reasonable control, or work already accepted or installed. This guarantee applies only to the Standard Agent Build and not to Custom Builds, recurring subscriptions, usage charges, or third-party fees.
You agree not to use Chatworthy to:
We may suspend or terminate accounts that materially violate these rules.
You own your account data, your knowledge base content, your conversations, and any End User data collected through your widget. You are responsible for ensuring you have the right to process that data and that your privacy notices to your End Users accurately describe what your widget does.
You grant us a limited license to process your content solely to provide the Services to you (e.g., generating replies, storing conversations, sending escalation emails).
Agent responses are generated by large language models. They can be wrong. They are not professional advice (legal, medical, financial, or otherwise). You are responsible for what your agent says on your behalf. We recommend reviewing your agent's first 50 conversations and refining your knowledge base to reduce errors.
Chatworthy provides tools to help you steer the agent toward accuracy (knowledge base grounding, instructions to escalate when uncertain), but no AI system is perfect. You accept that risk by deploying an agent.
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party AI provider outages, and force-majeure events may cause downtime. Growth plan customers have a 4-hour priority support response SLA. Enterprise customers receive contractual uptime SLAs documented in their Order Form.
Fees are stated in U.S. dollars and are exclusive of applicable taxes. You are responsible for any sales, use, or value-added taxes assessed in your jurisdiction. We may change pricing on prospective renewals with 30 days notice.
The Services may integrate with third-party artificial intelligence, payment, messaging, email, customer-management, analytics, and automation services selected or configured by Chatworthy or the Customer. Third-party services are governed by their own terms and privacy practices. Chatworthy is not responsible for a third party's availability, security, performance, or actions, but we use reasonable care when selecting and operating services that are part of the Chatworthy platform. Customer-selected integrations remain the Customer's responsibility, including permissions, credentials, configuration, and compliance with the third party's terms.
Chatworthy, our software, our trademarks, and our documentation are owned by us. We grant you a non-exclusive, non-transferable, revocable license to use the Services according to your subscription. You may not resell or sublicense the Services without our written agreement.
You may cancel a subscription from the billing area of your Chatworthy dashboard or by emailing info@chatworthy.ai from the email address associated with your account. Cancellation requests are effective when processed and do not create a refund right beyond the terms stated above or rights required by law. We can suspend or terminate your account for material breach of these terms, non-payment beyond 14 days past due, or if required by law. Upon termination, your data will be available for export for 30 days, then deleted.
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, our aggregate liability for any claims arising out of or related to the Services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data.
You agree to indemnify and hold us harmless from claims arising out of your content, your widget's deployment, your End Users' use of your agent, your violation of these terms, and your violation of any law.
These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Dallas County, Texas, and the parties consent to exclusive jurisdiction there. Both parties waive trial by jury.
We may update these terms when our service changes. Material changes will be announced to account holders by email at least 30 days in advance.
Questions about these Terms: info@chatworthy.ai.
This document should be reviewed by qualified legal counsel for your specific jurisdiction and use case.