Terms of Service

Effective date: June 17, 2026 · Last updated: June 17, 2026

Thanks for using Chatworthy. These Terms of Service govern your use of the Chatworthy platform, our website at chatworthy.ai, and any chat widget you embed using our service (collectively, "the Services"). By signing up for an account, embedding our widget, or paying for a subscription, you agree to these terms.

Chatworthy is a product of AI Discovery Group, a United States company.

1. Your account

You must be at least 18 years old, or the legal age to enter into a contract in your jurisdiction. You are responsible for the activity that happens under your account, for keeping your password secure, and for the people you invite to your workspace.

2. Subscriptions and trials

Free plans are free for use within stated limits. Paid plans (Starter, Agent Pro, Growth, Enterprise) include a 14-day free trial. A valid payment method is required to start a paid trial. You will not be charged until day 15. You can cancel anytime before then with no charge.

After the trial, your plan auto-renews at the stated price until you cancel. Annual plans are billed in full at the start of each yearly term. Cancellation takes effect at the end of the then-current billing period. We do not refund partial months or unused portions of an annual term except where required by law.

3. Done-for-you services

The Standard Agent Build and Custom Build services are one-time professional services with a defined scope. Delivery times are estimates, not guarantees, but we work hard to meet them. The Standard Agent Build includes one round of revisions; additional revisions may be billed separately. Custom Build scope is documented in a written discovery memo at the start of the engagement.

4. Acceptable use

You agree not to use Chatworthy to:

• Send spam, abusive, or unsolicited bulk messages.
• Deceive End Users about the nature of the agent (you must not, for example, claim that the AI is a specific licensed professional).
• Collect or process protected health information (PHI) regulated under HIPAA, or comparable regulated personal data, unless you have signed a separate addendum with us covering that use case.
• Process payments for businesses or items prohibited by your payment processor or by U.S. or applicable foreign law.
• Attempt to extract our system prompts, reverse-engineer the model, or circumvent rate limits.
• Deploy the widget on sites directed at children under 13.
• Use Chatworthy in a way that violates applicable law, including consumer protection, telemarketing, and unfair-trade-practice law.

We may suspend or terminate accounts that materially violate these rules.

5. Your content, your responsibility

You own your account data, your knowledge base content, your conversations, and any End User data collected through your widget. You are responsible for ensuring you have the right to process that data and that your privacy notices to your End Users accurately describe what your widget does.

You grant us a limited license to process your content solely to provide the Services to you (e.g., generating replies, storing conversations, sending escalation emails).

6. AI output disclaimer

Agent responses are generated by large language models. They can be wrong. They are not professional advice (legal, medical, financial, or otherwise). You are responsible for what your agent says on your behalf. We recommend reviewing your agent's first 50 conversations and refining your knowledge base to reduce errors.

Chatworthy provides tools to help you steer the agent toward accuracy (knowledge base grounding, instructions to escalate when uncertain), but no AI system is perfect. You accept that risk by deploying an agent.

7. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party AI provider outages, and force-majeure events may cause downtime. Growth plan customers have a 4-hour priority support response SLA. Enterprise customers receive contractual uptime SLAs documented in their Order Form.

8. Fees and taxes

Fees are stated in U.S. dollars and are exclusive of applicable taxes. You are responsible for any sales, use, or value-added taxes assessed in your jurisdiction. We may change pricing on prospective renewals with 30 days notice.

9. Third-party services

Our Services integrate with third parties (Anthropic, OpenAI, Stripe, Shopify, Square, Resend, CRMs you connect). Those services are governed by their own terms. We are not responsible for their availability or actions.

10. Intellectual property

Chatworthy, our software, our trademarks, and our documentation are owned by us. We grant you a non-exclusive, non-transferable, revocable license to use the Services according to your subscription. You may not resell or sublicense the Services without our written agreement.

11. Termination

You can cancel anytime from your dashboard or by emailing support@chatworthy.ai. We can suspend or terminate your account for material breach of these terms, non-payment beyond 14 days past due, or if required by law. Upon termination, your data will be available for export for 30 days, then deleted.

12. Warranty disclaimer

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claims arising out of or related to the Services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data.

14. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your content, your widget's deployment, your End Users' use of your agent, your violation of these terms, and your violation of any law.

15. Disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Dallas County, Texas, and the parties consent to exclusive jurisdiction there. Both parties waive trial by jury.

16. Changes to these terms

We may update these terms when our service changes. Material changes will be announced to account holders by email at least 30 days in advance.

17. Contact

Questions about these terms: hello@chatworthy.ai.

This document is provided as a working draft and should be reviewed by qualified legal counsel before being treated as a legally binding agreement for your specific jurisdiction and use case.